Closed - Major Incident #1607034124

Third Party Number Routing Issue

Closed 5 months ago
Incident affecting: Nationwide
We are experiencing call routing issues which is affecting a small amount of numbers. This seems to be an issue related with a major carrier upstream. Please contact our temporary office number on 0161 660 4025 if there are any difficulties contacting us. Updates to follow.

Updates(most recent first)

  • We are now happy that this issue has been resolved. Thank you for your patience.

    Incident state changed to 'Solved'
    5 months ago - 10:51am on 11th January 2019
  • The carrier has confirmed a fault with a few pool of numbers. Their engineers are working to resolve the issue as quickly as possible. We will continue to provide updates.

    Incident state changed to 'Fixing'
    5 months ago - 10:31am on 11th January 2019
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    5 months ago - 9:37am on 11th January 2019

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