Closed - Major Incident #4024266604

3rd Party Routing

Closed 7 years ago
Incident affecting: Manchester
 
We're aware of an issue affecting a 3rd party network, this will be causing a loss of connectivity for a small number of off-net customers. The 3rd party is aware and we're awaiting further updates
 

Updates(most recent first)

  • We are now happy that this issue has been solved. Thank you for your patience.

    Incident state changed to 'Solved'
    7 years ago - 1:51pm on 22nd February 2017
  • The upstream issue is resolved, we will be working with individual customers to revert to the primary link.

    Incident state changed to 'Testing'
    7 years ago - 12:03pm on 22nd February 2017
  • All traffic has now been migrated away where possible, we await updates from the 3rd party

    7 years ago - 8:40am on 22nd February 2017
  • We're currently migrating any affected customers away from the 3rd party where possible

    7 years ago - 7:42am on 22nd February 2017
  • Connectivity has been partially restored, we're continuing to monitor updates

    7 years ago - 6:14am on 22nd February 2017
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    7 years ago - 4:26am on 22nd February 2017

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