We are now happy that this issue has been solved. All customers will be issued with an RCA as we gather more information from the 3rd party.
Our engineer has assisted the 3rd party in re-patching and re-booting various pieces of equipment, primary service seems to be restored and we're monitoring closely.
Our engineers are on-site assisting the 3rd party and coordinating towards a resolution, updates to follow
Telcom engineers have been dispatched to the affected data centre to assist the 3rd party provider. Updates to follow.
Some traffic is now being re-routed via an alternative link however this does still pass through the faulty equipment and we are seeing intermittent packet loss
The 3rd party has identified the specific equipment causing the issue, the equipment is unresponsive, we await updates
This incident has been logged and our team is now working to diagnose and fix the problem.
