We are now happy that this issue has been solved. Thank you for your patience.
The router has remained stable since our intervention, we will be applying some configuration changes this evening to reduce the probability of a repeat occurrence.
We have found the the specific network protocol and device causing the issue, the issue has been resolved by restarting the process however we continue to investigate the cause.
It appears as though the issue has occurred again, we are investigating
The site continues to operate normally, as the restorative action included a firmware update we do not expect a re-occurrence. We apologise for any downtime incurred.
We've applied an emergency firmware update, the device is now operating normally. We're monitoring the device closely but we do not expect a repeat occurrence.
This incident has been logged and our team is now working to diagnose and fix the problem.
