Closed - Major Incident #7146025664

POP Site Connectivity Issue

Closed 7 days ago
Incident affecting: Manchester
 
We have observed a loss of connectivity to a site in Manchester.

Engineers are currently investigating and updates will be posted shortly.
 

Updates(most recent first)

  • We are now happy that this issue has been solved. Thank you for your patience.

    Incident state changed to 'Solved'
    7 days ago - 10:44am on 13th August 2019
  • Power has been restored to the affected equipment and incident alarms have been cleared, engineers are checking over services to ensure all is well.

    Incident state changed to 'Testing'
    7 days ago - 10:25am on 13th August 2019
  • The cause of this incident has been identified as a loss of power to the area of the building that feeds our equipment. The building management and our engineers are working to resolve the issue as quickly as possible.

    Incident state changed to 'Fixing'
    7 days ago - 10:22am on 13th August 2019
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    7 days ago - 10:07am on 13th August 2019

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