We're happy this issue is now fully resolved. A root cause analysis will be issued to all customers.
We believe all routes are now resolved, our 3rd party provider installed a new fibre within their network to restore services. All customers will receive a full root cause analysis as to what caused the issue and how it will be prevented in the future. If you are still having an issue please do get in touch.
A large proportion of routes are now back, we're still waiting for some other networks to rediscover our AS.
The fibre fault has been fixed, routes are now reconverging, connectivity will be restored over the next 10 minutes.
We're currently working with the 3rd party provider to reconnect the datacenter via alternative routes. We're doing everything in our power to resolve the issue as quickly as possible.
The issue has not yet been resolved with the fibre, every resource we have is actively working on a solution.
All parties are currently working on the core fibre in question. Updates to follow.
The issue has been isolated to a specific core fibre, 3rd party engineers continue to investigate the root cause
Our engineers and the Datacenter engineers continue to assist the upstream provider with locating the exact cause.
The issue has been narrowed down, updates to follow
We continue to be in touch with all 3rd parties to find the exact cause, both our engineers, 3rd party engineers and datacenter staff are all on site at Synergy House investigating the issue.
The root cause has not yet been identified, updates to follow.
Engineers are at the datacenter investigating 3rd party equipment
It's been identified in our POP site Synergy House, updates to follow.
We are in constant dialog with the upstream peer, updates to follow.
This incident has been logged and our team is now working to diagnose and fix the problem.
