Closed - Major Incident #9122021756

Connectivity Loss at Manchester PoP Site

Closed 5 years ago
Incident affecting: Manchester Piccadilly
 
We have observed a loss of service to one of our Manchester PoP sites. Engineers are currently investigating.
 

Updates(most recent first)

  • We are now happy that this issue has been solved. Thank you for your patience.

    Incident state changed to 'Solved'
    5 years ago - 11:50pm on 20th October 2018
  • Power has been restored to site. Engineers are checking and testing equipment to confirm all is operational.

    Incident state changed to 'Testing'
    5 years ago - 3:10pm on 20th October 2018
  • Maintenance has overran but will be completed soon. Update from BM to follow soon.

    5 years ago - 2:59pm on 20th October 2018
  • BM have given an ETA of around 2pm for power to be restored. Updates to follow.

    5 years ago - 11:09am on 20th October 2018
  • Building management have confirmed of a planned power down for immediate maintenance. We are awaiting further instructions to resume power as quickly as possible.

    Incident state changed to 'Fixing'
    5 years ago - 11:07am on 20th October 2018
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    5 years ago - 10:10am on 20th October 2018

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